Refund Policy

If you have a concern about a DAWNSALL vehicle order supplied by Shandong Yingxi Enterprise Consulting Management Co., Ltd., please contact us so we can review the issue against the confirmed order details.

Requesting a Return or Refund

Email gaoge@yingxiqg.com with your order reference, model details and a description of the issue. Include relevant photographs or supporting records where available.

Review of Your Request

Return and refund eligibility is reviewed according to the written quotation or order agreement, the condition of the product and applicable requirements. Please discuss the request with us before arranging a return so that the proposed next steps and return details can be confirmed.

Return Conditions and Costs

Any applicable return period, product and packaging requirements, shipping costs and handling charges should be confirmed in the written quotation or order agreement. For an approved return, the product will be checked against the agreed return conditions.

Refund Arrangements

If a refund is approved, the amount, payment method and processing arrangements will be confirmed with you in writing. Please refer to your confirmed order terms for the arrangements that apply to your purchase.

Contact Us

For questions about a return or refund, contact gaoge@yingxiqg.com.